Yes! We offer international shipping to most countries. Shipping rates and times vary depending on your location. Please check the Shipping Policy for more information.

• Orders typically ship within 1-3 business days.
• Our transit time is generally 7-10 business days for the United States and 10-14 business days for international countries.
• So it will take 8–13 business days for the United States and 11–17 business days for international countries.

Our shipping charge varies for countries. Please check our shipping policy for information about other countries.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order here.

We accept returns within 30 days. Please read our Return & Refund Policy and contact us before returning an item.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

You have to provide the return shipping cost until our product arrives damaged, defective, or faulty.

We don't charge any restocking fee on our products.

If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at sales@londonlake.com with photos of the damaged item Your order number, and a brief description of the issue. We will cover the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

We offer exchanges within 30 days of the delivery date.

How to Request an Exchange:

1. To request an exchange, email us at sales@londonlake.com with your order number and details of the product you wish to exchange.
2. Follow the return process for the original item. Once the return is received and approved, we will ship the new product.

Yes, you can cancel your order within 24 hours/1 day. Please let us know If you want to cancel your order. Remember, after 24 hours, you have to accept the product and follow the return process.

Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.

Yes, we collect your personal information, especially:

• Contact Details (Name, Address, Email)
• Account Information (username, password, usage data, cookies)

We will use your personal information for:

• Providing Products or Services
• Marketing and Advertising
• Security and Fraud Prevention
• Communicating with You

We offer a wide range of apparel products for both men and women. Additionally, we are expanding our offerings to include jewellery and home goods.

Please check our Size Chart page to know which size is best fit for you.

Simply select your product, then match your favourite variant (size, colour, etc.), then click the "Add to Cart" button and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.