Billing Terms and Conditions

Billing Terms and Conditions

These Billing Terms and Conditions explain how payments, refunds and cancellations work for orders placed on https://londonlake.com/ (“the Website”).

By placing an order on the Website, you agree to these Billing Terms and Conditions, as well as our Returns & Refunds Policy, Shipping Policy and Terms & Conditions.

1. Currency and Pricing

All prices on https://londonlake.com/ are shown and charged in United States Dollars (USD).

From time to time we may change prices, offers or discounts. Any changes will apply only to new orders and will not affect orders that have already been placed and confirmed.

2. Payment Methods

Payment must be made in full before we dispatch any product or provide any service.

We currently accept the following payment methods:

  • American Express
  • MasterCard
  • Visa
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo
  • PayPal
  • Google Pay
  • Apple Pay
  • Shop Pay

We reserve the right to add, remove or suspend payment methods at any time. All payments are processed by trusted third-party payment providers. We do not store your full card details on our systems.

3. Order Review and Payment Authorisation

All orders are subject to payment authorisation and availability of stock.

We may refuse or cancel an order if:

  • payment cannot be authorised or is reversed;
  • we suspect the order may be fraudulent or unauthorised;
  • there is an obvious pricing or product error; or
  • the product is no longer available.

If we cancel an order in these circumstances, we will refund any amount already paid for the affected order or item(s).

4. Refunds

Refunds are available only for products purchased directly from https://londonlake.com/.

If you are not satisfied with your purchase, you may request a refund in line with our Returns & Refunds Policy. In general:

  • you must contact us at sales@londonlake.com within 30 days of delivery;
  • items must be unused, in their original condition and packaging, and include proof of purchase; and
  • once we receive and approve your return, we will process a refund to your original method of payment within a reasonable time.

For full details, including conditions for change-of-mind returns, damaged or defective items and who pays return shipping, please refer to our Returns & Refunds Policy.

5. Cancellations

After placing an order, you have 24 hours to request cancellation. If your order has not yet entered processing, we will cancel it and issue a full refund to your original method of payment.

To request a cancellation, please email sales@londonlake.com or call +1 800-592-9704 as soon as possible and include your order number.

If your order has already been processed or shipped, it can no longer be cancelled. In that case, you may still be able to return the product after delivery under our Returns & Refunds Policy.

6. Taxes and Duties

International orders may be subject to customs taxes, duties and import fees imposed by the destination country.

  • These charges are not included in our prices or shipping costs; and
  • you are solely responsible for paying any such taxes or duties.

If you need information about possible charges, please contact your local customs office before placing an order.

Important: London Lake cannot be held responsible for delays caused by customs clearance in the destination country. The timing of customs inspection and release is fully controlled by local authorities.

7. Limitation of Liability (Billing)

To the fullest extent permitted by law, London Lake’s liability for any direct loss arising from billing or payment issues (including failed payments, duplicate charges or technical errors) is limited to the total amount you paid for the relevant order.

We are not liable for any indirect, incidental or consequential loss (such as bank charges or exchange-rate differences) caused by delays, errors or actions by payment providers or banks.

Nothing in these terms limits any rights you may have under consumer protection laws.

8. Relationship to Our Main Terms & Conditions

These Billing Terms and Conditions form part of our broader Terms & Conditions, which govern your use of the Website.

For information about intellectual property, website access and use, general disclaimers, limitation of liability and termination or suspension of accounts or services, please see our main Terms & Conditions page.

9. Changes to These Billing Terms

We may update or modify these Billing Terms and Conditions from time to time.

When we do so, we will post the updated version on this page with a revised “Last updated” date. Any changes will apply to orders placed after the new version is posted. Your continued use of our Website and services after changes are made will mean you accept the updated terms.

10. Contact Us

If you have any questions or concerns about these Billing Terms and Conditions, please contact us:

You can also find our full contact details, including business address and support hours, on our Contact Us page.